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I had a Samsung Galaxy S6 phone. I removed the sim card to insert the sim card into my new Samsung Galaxy S8. After I did this, it locked me out of the phone completely. I called tech support at Samsung and followed all of their directions to the tee. They instructed me to provide proof of purchase of my phone, which I did. They sent me a shipping label and told me to send it to Mac Allen Texas to their service center and they would unlock it and return it to me at no charge. It has been over two months now and I have still not received my phone. Every time I call I have to explain it all over and over again and then I am told it has been unlocked but hasn't gone through quality control. It has been over two months! Their customer service people are rude, unprofessional and talk over you when you try to talk to them, I own a Samsung laptop, a Samsung Tablet, a Samsung Refrigerator, a Samsung TV and I have even been an employee of Samsung Tech-win in the past. I will never buy another Samsung product again. I will be buy Apple phones and anything but Samsung now. Apparently this company could care less about the customer.


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