Flag Greyhound Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

As a "Common Carrier" (public transport), you have a higher duty to clientele than other concerns do. The so-called "manager" in Visalia, CA, is so rude and unprofessional, she is off-putting. I purchased "Flexible" tickets on-line (2 free checked bags, which was accommodated in San Diego). When I asked for tags reflecting my return-trip San Diego destination on them, she insisted I got only one bag free ("I'm n ot going to argue with you"), and charged me $15. I presented my Visa card, and she said she c/n take it b/c her "machine was down." I d/n have cash, so she pointed down the street to B of A (ATM); I had 4 bags w/me. What was I supposed to do? No apologies, no offer to keep an eye on them for me. Then she spent 15 =/- minutes on the phone and never looked up while I waited to pay for the 2d bag. She is awful.
In L.A., there was a minimum 2-hr. delay each trip. When an announcement was made, it was unclear, yet when we asked several nearby employees, they all said they hadn't been listening, so no one knew whose bus was late. Non-priority ticket-holders were allowed to shove ahead of priorities. Bus bathrooms have no hand cleaners, and Hepatitis A is a huge concern here. The tix are sold as "express"; they read that Bakersfield is the sole stop up to Visalia, yet we stopped at many other towns.
I do a lot of traveling, but I will NEVER again ride your buses, and I will advise everyone I know not to, as well. Bah.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video