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Went to Sears automotive 6090 in Quincy IL on two different occasions to try and get my oil changed. The first time the manager was walking out of the auto center before 5 pm stating that the store was closed on 12/2 and turned my business away. Of course they were closed on Sunday. I went back today 12/4/2017. I arrived at the auto center at 4:38pm wanting to get my car serviced with the oil changed since I was turned away Saturday. I waited inside the auto center for assistance until 4:55pm before I received any kind of service. The manager by the name of Randy finally showed up and I explained that I was waiting for someone to assist and that I needed to get my oil changed. I was informed by this manager in an extremely condescending manner that I was just going to have to schedule a time for next week because they were getting ready to close for the day! I asked for the district managers name and he informed me I can look it up on line and if I talk to him it is his fault for laying off 3 people. I have never received such horrible customer service from a company as what I did today. What happened to the store's policy of the customer being top priority? Needless to say I am taking my business elsewhere!


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