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I purchased a gift for my niece and it did not arrive. It was shipped FedX. I called FedX and they had no record of the tracking number an advised me to contact Toys R Us. I was on hold for over and hour. The person I spoke with was very nice, asked me to give the package till the next day and if not delivered called back and another would be expedited. The package is nowhere. Called TRU again, on hold 58min and then I got a recording saying my call had ended??? Called back and opted for them to call me. 38min later I get a call, but there is no one on the other end???? SO I call back and stay on the line, 54min later I spoke with a Gentleman who told me my package was schedule for deliver in one day but latest 7 days??? I asked him, "where did you pull this from your xxxxx because FedX can't even find it. He asked me to hold then came back and said OMG this was from the 22nd. I said yes that's what I told you. He said OK I will over night another one. When I saw no confirmation of shipping even starting I call back and must have gotten the nastiest employee TRU employs. She screamed at me that the other 2 people had no right telling me that without getting a manager to OK it, then when I aske to speak with a manager she said WHAT FOR? I said because I asked too!!! She HUNG UP ON ME NEVER AGAIN WILL I SHOP AT TRU in store or online.........


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