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Waited 90 minutes for call back. She authored Alliance Appliance in Lakewood NJ to comebetween 9-12 the next to see what parts I needed. I told Rep that in a previous call to Alliance they requested that I ask Rep for a fax with authorization number. When I explained this to rep, response we only do this electronically. No fax. I called Alliance to verify contact with Whirlpool and she did have electronic transmission without authorization number. Alliance will not facilitate this issue with a phone call so I now will call Whirlpool back again and wait another 2 hours to hear back from then. Why is it these reps will not listen when you offer information about what happens atService centers? Why won't an authorized service center who gets paid by Whirlpool make one phone call for a customer? Judy asking.


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