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Our Sears Kenmore water heater developed a leak last evening. We spent all day trying to get information concerning our warranty. We went to two different Sears stores and could not get any information concerning our warranty. We then called the Sears service number and spoke to at least five persons who were not able to answer our question. We were told we would need to have a service technician come to our home to check out our water heater and be charged a service call fee. The service technician came out and made a call to give information on the water heater and also sent pictures. We were charged 96.34 and told they would be contacting us. Sears left a called back number which we called and spoke to a person who informed us that our warranty had expired. My question is "why couldn't we access this number ourselves and get the warranty information without paying 96.34?"


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