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Trying to deal with the oxymoron doing business as Express Scripts' customer service is the classic definition of a circurlar reference. I called customer service. They recognized my issue (prescription information not showing up on my online account and "hot buttons" not working), but refrred me to technical support. Tech support apologized, and said customer support should not have referred me to them as they could also see the problem, but could not fix it. Tech support's only job was to assist customers with navigation, not problem solving. When I asked for the name and number of a Supervisor or Manager who may be able to actually address my issue rather than waste my time and profusely apologize for their incompetence, they were unable (or unwilling) to provide a contact.

WOULD EXPRESS SCRIPTS PLEASE POST THE NUMBER FOR A CUSTOMER TO CALL SOMEONE WITH THE ABILITY AND AUTHORITY TO END THIS CIRCULAR REFERENCE FRUSTRATION? I left my cell number on my complaint, so I can be reached if anyone cares.


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