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This experience was HORRIBLE! I come to this bdubs every week and i am very disappointed at what happened today. There were the 4 dollar appetizers today and our waiter was NOT specific about which ones were included. She claims she mentioned it but obviously didn't make it clear because we ended up ordering the full price ones and didn't notice until she told us at the end. One of the appetizers we didn't even eat. When we explained very kindly there was miscommunication with the waiter, Randy at 12 & mound Warren Michigan. She was very rude and not helpful at all so we asked for the manager. The manager was also disrespectful and didn't care at all or didn't even say sorry once. This is the worst customer service experience coming from myself who has worked in the food industry for 2 years i have never seen anything like this or I myself would never treat any of my customers like how I was treated today. We were not helped at all, treated poorly and left very frustrated when the workers could have simply helped us. The point is not about how we had to pay full price but the fact that we were treated with such disrespect and how Randy and the manager had no care in the world about their customers. I will definitely never come back to this bdubs and make sure everyone knows about my experience today. Very upsetting!


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