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I had the best customer service experience from Richard. He helped me set up the academic account and went through the set up process with me. I originally called to see if I could get a discount as I'm not currently working. Richard proposed a few options and I learned that because my husband is a student, we are eligible for student discount! He is very approachable and went beyond call of duty in speeding things up so that I can access to the documents I need. He totally changed my perception about Microsoft's customer service, which I used to think non-existent. I did not have his last name but I do have my case number


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