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I am in the process of waiting a year for my account to close totally.
I sent the letter in to cancel in January but it has not been activated till 13th March 2017 for some reason.

I have received a bill for £29 (points saving fee) twice now, and I have been onto your staff by telephone twice now , explaining my situation .

I lost my husband in June of 2015 and no longer wish to take holidays alone, therefore I wish to cancel.
The first 2 sales staff I spoke to both understood my situation they said and assured me they would take the £29 charge off as I no longer wish to take holidays .
I certainly will not be wanting to save the points to carry over to the next year.

They obviously had not taken the charge off as today I have received another bill, this time with £33 added for late payment!. I thought this bill had been cancelled, the first time I thought maybe it had not been taken off in error, but now it has gone through for a third time they obviously are not doing as promised.

I called for a third time this morning and spoke to another member of staff on the telephone, she was very unhelpful and told me I must speak to you, the address she gave me for an email does not exist!
The more I have to deal with this the more upset I get as my husband and I used to love our holidays, but the thought of going without him is unimaginable for me.

Please can somebody finally sort this out for me and cancel this stressful situation.

Thank you


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