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This morning I received a call from Miss Haley about 11:47 a.m. stating they will be charging me $300 for cleaning the van for pet hairs and species and the van was dirty which is not true. She went on to say there were food stains and the van is not rentable from the way I agree turned it they would have to have it detailed Monday and charge me the bill. I tried to explain to her the only thing they specify is that I have no smoking in the van or no pets which I left a $50 cash deposit. When I picked up the van from the Costa Mesa location on Harbor Boulevard the manager stated that someone stole the vacuum cleaner that day and he was not able to vacuum up the raisins and other debris on the carpet in the van which it had food in it already under the gas pedal and front floor.



I don't think this is fair after they received over $1,600 for the time I had the rental and to think they cannot cover the cleaning cost. Could someone please help me out with this situation or give me some directions to solbe the problem.



My contact information to this matter







Brenda Smith


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