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Gentlemen,

Last week I ordered a double stack Washer and Dryer at Sears Outlet in Naples, Florida.

At time of purchase I was told that I need to purchase a new dryer vent as well as a new prawn cable. Nobody asked me at that time what prawn I have in my house a 3 or 4 prawn. I would have known anyhow, unfortunately I am Real Estate Broker and untrained in electric and plumbing work. I didn�t even know that there is a difference.

This morning the washer/dryer was delivered with the wrong prawn. I was told by the delivery crew & installer that they not allowed to take the old one and that they can�t install the washer, furthermore that I had to call the store to exchange the prawn and that Sears has delivery days such and such days. They are not allowed to take the old cable but the old dryer vent which they attached since the dryer vent was wrong as well. I assumed that your sales persons are properly trained at your Sears Facilities. I had to learn the hard way that I was wrong and that Sears expect the customer to be trained in such appliances and equipment purchase.

Though I called Sears Outlet in Naples where I purchased the washer dryer last Saturday. Your untrained sales person told me that this is my responsibility I should have told them at the time of purchase what prawn I have. I repeat the salesperson told me that I need to purchase a new cable and dryer vent hose. He did not ask me if I need a 3 or 4 prawn. If he all this trouble could have been prevented, because I would have gone home to check it out to then give the sales person the right information. But why take the easy way when you can give the customer a hard time and ruin their day. I hang up and called customer Service to complaint. I talked to who arranged after a long discussion how this should be handled that the Naples Sears Outlet Store will deliver the right cable to my home within 2 hours. I told Carl that I will charge Sears $ 50 per hour I had to wait here, the first hours past already.

Let me make very clear that I will file a credit card dispute if Sears is not compensating me for my troubles; further more I will send my Sears Credit Card back to Sears after 16 years of relationship.


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