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Jan 6, 2017 Van Nuys Ca. State Farm lists Hertz as their preferred rental company. I needed to contact the local office and called the first day. The number rang 15 times but was never answered. This was midday, on a Thursday. So I called again the next day and it was answered after 8 rings and I was politely asked to hold " just a moment". That moment turned out to be 20 minutes until I finally gave up. I called State Farm to learn I could use any rental company I wanted and within minutes I had a call from a lovely agent from Enterprise and within the hour had the perfect vehicle for my needs. Hertz if this is your service to potential customers I never want to learn how you might treat someone who becomes your customer. I will NEVER put myself in that position with you.


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