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Hi, I just spent quite a while trying to find a place to contact customer service for the main headquarters of Costco and it's been super hard I finally got to this and I'm not even sure where it's going but I would like to make a couple comments and suggestions. I was at the Federal Way Washington Costco the other day and I would like to suggest changing the area where you go in to wait to talk to the man working in the back it's like a long hallway there's nowhere to sit and it's the first time I've ever been in there and the music Led Zeppelin to be exact was just blaring and when I went to the counter I had to wait while two men talked back there and while I was talking with the man about my situation the other man was gracious enough to walk over and turn the music down it's very unprofessional to have music in your business that loud and to distract the workers from the customers that area needs to be revamped its very customer unfriendly.
The other thing is I called the Tukwila Costco today to ask some questions about my car I called at 8:30 and 9:30 and just recently at 1:30 p.m. and there is no answer and I called the Tukwila Costco Administration staff and talk to the lady she told me they must be busy that's why they're not answering I asked about a answering machine she said no they don't have one so may I please suggest that something is worked out where they do have an answering machine where customers can leave a message I am really busy during the day watching for grandchildren I have to work around them to make phone calls and it may be somebody in charge of answering the phone periodically Maybe or taking turns thank you loyal customer to Costco


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