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I bought a new phone from Verizon that was being shipped to my home...first mistake because they never told me there had to be someone there and they would have to sign for it. The UPS driver left a notice that we were not there which was never going to happen because I, like them work everyday. On the notice it said that I could put a neighbor's address and they would take it there. When I checked the tracking later in the day it simply said that a second notice had been left ...WHY! I called the 800 customer service number and I was told that they could not deliver to a neighbor and when I told her it said I could she said she did not know why they put that on the notice !! So I told her I wanted it to go to the "access point " as they call it now, for me to pick it up. I told her which one was closest to my house but she said it had to go to one that was 15 miles from my house and could not tell me why and that it was only open until 6pm. I called back to see if someone else would give me a different answer and this person said that it was already at the distribution center about 2pm and again confirmed that it was only open until 6pm. I left work an hour and a half early and got to the distribution center at 5:15 only to be told that they only give out packages between 6 -8pm ..thought they closed at 6pm!! I said that I had been told it was already there and could they check. They were very nice and checked and said they were sorry that it was not there and since it was holiday time they did not know if the driver would even be back by 8pm!! I said do you have a phone number I can call the next day to verify it is there and they said NO...REALLY! When I got home the same driver who just did not bother to take it to my neighbors left a note saying that it would go the original nearby store I had requested by 1pm today. Guess what .... It is not there and instead it is back at the GD distribution center 15 miles from my house again. And of course they have no phone for me to verify. Plus they say no one can go for me and sign for it ... yet they were willing or at least according to the notice to take it someone else. All I can say is that I will verify when I order anything in the future how it is going to be shipped. If it UPS they can keep their product. Most disgusting service I have ever had !!!!!


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