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It has been 2 Months since I sent in my Claim Form for reimbursement. They lost my bag and I had to pay out of pocket to buy clothes and necessities during a business trip. I called today 11/29/16 to check the status of my claim and I kid you not, the Call Center in India tells me that the lady from the claim's department told him to tell me that, "There is nothing new to tell me. Call back in 2 weeks." Okay?? Seriously?! So it triggered the Ninja Mode inside me and I was not going to get off the phone without a fight. I explained that their method in handling Claims does not make sense. Logically, if you screwed up, you do not make the person wait 3 months for their money to be refunded for something that is the company's fault. Fast forward---> he forwards my call to the "Claims Dept" and a not so nice lady, Brianda, answered. "How can I help you?" I asked if the gentleman had already explained the situation to her or do I have to start from the beginning. Want to know what she said? Ready..? "Yes and it takes 8 to 10 weeks. So how may I help you?" AKA-->" We told you 10 weeks, now what do you want?" I refuse to use the stupid voucher they gave. Planning on donating it to someone for the North Dakota Pipeline Fight. I would rather take the Forest Gump approach and run to my destination than fly with United. Never ever again. THE END.


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