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Our experence with On-Star since purchasing our new vehicle, to say the least has been embarrassing, dangerous, disappointing, and downright not worthy of our very hard earned money. We have had nothing but problems with On-star working properly in our new vehicle. When we attempt to find a resolve On-Star either tells us their IT department is not there to assists, or they blame our problems on GMC. GMC says it is On-Star's responsibility to resolve the issues. With yet one more extremely frustrating day with On-Star we are discussing bailing out of our GMC vehicle and/or giving up our On-Star service in our vehicles. Quite frankly we are safer to run a Google search on our phone (which is the advise or all of our friends who have witnessed the danger of On-Stars direction where we have been forced to retreat to Google searches to bail us out of mis-directions from On-site that have placed us in dangerous situations). We are officially the joke of our friends and family who witness this mess and realize how stupid we are to continue to spend this kind of money for something that is worthless, and on several occasions, has placed us in danger. Even our adult children have witnessed the extreme mis-directions from On-Star and they are concerned too that we are paying for a service that places their elderly parents in danger. Based on the craziness of places On-Star has placed us and so far off-course from reality, we can only discern what could possibly be happening. Thoughts of: is the map On-Star looking at upside down? Is there a serious mechanical issue with our vehicle no one wants to address?


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