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Terrible customer service.
My gas was shut off. Upon paying bill, I scheduled for tech to come turn gas back on. 24hrs passed so I called back. I then found out that someone had to be home so I rescheduled again for following day and gave # for tech to call. the very nice tech called and said he there so I flew home. he waited the 10-15 for me. we I meet up with tech he said he had to get into house because he had to turn gas on slowly as to not mess up anything. that's great and all but I didn't bring purse and house keys I just had someone drive me home thinking I just had to be there incase house blows up. soooo again I had to reschedule for another day. I tried wed and thurs and was on hold over 20 minutes so I hung up. I just called now at 3:30 and was informed that there is 12-24 hr turn around time and that I cant just schedule for tomorrow and I have to call back again tomorrow. this experience has showed me that pseg's service is even worse than the cable company and the 1st chance I get to get another source of energy that will knock pseg off im jumping for it.


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