PSE&G customer service

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Customer Service

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Phone: 800-436-7734

  • How to reach a live person:
    • Keep pressing "#" when recording begins. Took me 5 times
  • Hours of Operation:
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  • Email:
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  • Description:
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User Reviews

05
Aug

Posted by Status updated !!!


on 8/5/20 at 4:08PM

PSEG is unable to be coming tatted or giving any information to customers without power in my area. Called and PSEG answered to say the lube us busy. Tried the app, but it would not allow me to log in. Asked for support to log in to ask for a status check on our power being restored. When documentation was submitted, PSEG website said something was wrong on their end and to try back later. Used my cell phone to report an outage by texting. The website states that it will update in the status if you type "stat". We did, but received a response saying something was wrong and to call the customer service line, which does not pick up! Finally got a nice gentleman on the phone after waiting 30 min. He said nothing was updated on the status since the storm so he could not give us an update. Very unsatisfied customer!!!!

23
Sep

Posted by lorax144


on 9/23/16 at 12:31PM

Terrible customer service.
My gas was shut off. Upon paying bill, I scheduled for tech to come turn gas back on. 24hrs passed so I called back. I then found out that someone had to be home so I rescheduled again for following day and gave # for tech to call. the very nice tech called and said he there so I flew home. he waited the 10-15 for me. we I meet up with tech he said he had to get into house because he had to turn gas on slowly as to not mess up anything. that's great and all but I didn't bring purse and house keys I just had someone drive me home thinking I just had to be there incase house blows up. soooo again I had to reschedule for another day. I tried wed and thurs and was on hold over 20 minutes so I hung up. I just called now at 3:30 and was informed that there is 12-24 hr turn around time and that I cant just schedule for tomorrow and I have to call back again tomorrow. this experience has showed me that pseg's service is even worse than the cable company and the 1st chance I get to get another source of energy that will knock pseg off im jumping for it.

25
Mar

Posted by Anonymous


on 3/25/16 at 5:29AM

It Is Impossible, I Repeat Impossible To Speak To A Pse&g Human Being!!!!!!! I Have Tried Various Methods For Days Without Success. I Wrote To Customer Service Days Ago, Received A Number, That Someone Would Call Within 7 Days Which Have Now Elapsed. I Am Ready To Contact The Public Utilities Commission About Your Lack Of Service.



Alvin Levine

02
Oct

Posted by Anonymous


on 10/2/15 at 6:14PM

If you can get customer service on the line, they are rude and condescending. Tell you to hold and never pick up. I truly have nothing but disdain for this monopoly that truly doesn't give a damn about the public.
Thomas Smith
Jackson, Nj

12
Aug

Posted by scgsed


on 8/12/15 at 4:17AM

I have been in florida for 15 days I arrived home to see my lawn and my driveway covered with tree limbs with a note from pseg saying I called for this removal service. since I have not been home for 14 days I don't know what there talking about.they say im responsible for the clean up. my neighbors checked my house after the storm and everything was ok. they have the wrong address on the ticket I live alone and don't know what to do. iguess ill call my lawyer

View all 81 PSE&G customer service reviews »
Customer Service Ratings

Based on 160 votes.

2.7

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PSE&G customer service news
PSE&G prepares for new round of heavy snow Wednesday

Customers should report downed wires or power outages by calling PSE&G's customer service line at 800-436-PSEG. Also, customers can report outages at www.pseg.com or by texting “OUT” to 4PSEG (47734). The utility's mobile-friendly website includes an ...

PSE&G to Invest $2.5 Billion in 'Energy Strong,' Part 2

of restoration times, improved customer service and improved worker safety. And, building greater redundancy in our gas system will help ensure that we can deliver warmth in winter despite supply curtailments that can impact our system." The ...

PSE&G: 130000 Customers without Power

PSE&G's 16 walk-in customer service centers are expected to open at 10 a.m. Thursday. Downed wires should always be considered “live.” Do not approach or drive over a downed line and do not touch anything that it might be in contact with. To prevent ...

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