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I think your employee at the Hampton, VA store needs to be recognized. I took my dog there to have her nails trimmed. Due to my dog being 17, deaf & blind i dont take her for grooming because we try not to stress her out. Since they were slow & able to give her a bath & trim right away i decided to do it. I stayed close by incase she got upset. I observed the process without them being aware. I am told the groomer that worked with her was named Sidney, i am hoping that was correct. She needs to be recognized for her incredible service. She talked with me about her elderly dog who had very similar skin allergies etc as mine. She was very loving and caring towards Mia (my shih-tzu) i observed her hugging Mia, giving her kisses & loving on her throughout the process. I was so incredibly touched by her care for my dog that I will recommend her to everyone I can. When someone knows they are being watched they tend to act differently. The fact she didnt know i was observing and was so loving and caring towards Mia showed me she genuinely cared, understood my concerns with keeping her from being stressed out & really trwated her as if she was her own. My Mia means the world to our family so Sidney's customer service was incredible & she needs to be recognized for it. Most folks only contact places to complain but I am contacting you to recognize this young lady. She blessed my heart beyond measure and she will be the only person i will trust with my dog when she needs another grooming visit. Please make sure she is given a copy of this as well as making sure she is commended. Sidney, thank you from the bottom of our hearts, you are truly a blessing to us. God bless you.

Sincerely.

MiaGrace Brodersen & her humans, Dana & Andrew Brodersen.


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