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Have been trying to get our sons galaxy s5 phone unlocked which was locked due to a factory reset. Son has a Samsung acct, tried to input it and the phone will not unlock. Have called Samsung numerous times with several ticket numbers given and all declined by Samsung, claiming we/he did not send proper proof the phone was his, when in all reality, it most definitely is his phone. I oughta know, we bought it the same time mine was purchased at the verizon agent in the Costco store. They keep right on claiming it's not enough proof when he has sent the receipts, a letter from verizon and everything else under the sun to prove it is his phone, yet they keep denying the tickets time after time after time. Was promised a phone call today, that phone call did not come, so we have a useless s5 that cannot be used, barely a year old. Our next step will be to go to better business Bureau, consumer affairs, fec, and every news outlet we can get to listen about how deplorable he and we have been treaten by samsung. He's on the phone with them every day to get this rectified, they still say NO. He drove 100 miles to a service center with the hopes they would be able to fix it, after calling them before he left. Walked in the door and was blatantly told, well that has to be sent in to Samsung so they can unlock it, yet Samsung denies him every dang time. To be honest, I am livid at this point. I pay our bills to verizon for two phones and a note, and one phone cannot be used due to the lock. Worst company ever, worst customer service ever. They don't even let you know a ticket has been cancelled, they just make you call again and again, only to have numerous tickets cancelled. Rep has even written down more information, but because Costco does not have the receipt stamped with some stupid number on it, they just continue to refuse, refuse, refuse!! This has gotten to the point of pure ridiculousness, and I am one po'ed and unhappy customer! Either they fix the phone or I may as well flush it and hundreds of dollars down the toilet!! Am I annoyed, you bet I am!! Will be calling congressman, cbs, nbc, abc, consumer affairs, better business bureau, and every other place I can think of!! Go ahead and try talking to India China Bangladesh and try understanding a word they are saying. Have asked numerous times to be transferred to the USA, and they flat out say, NO! Send the info he needs to get this fixed, Samsung or the wraith will continue until the day comes you fix his unusable phone. You locked it, you unlock it!!


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