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I would like to share my experience with someone who cares regarding customer service and my experience at Dick's Sporting Goods at West County Mall in St. Louis Missouri. I haven't ventured in the store often, but this experience is likely to keep me away. It started with an Adidas jacket I found on a rack with other Adidas items but no jacket similar or like and with no price tags. Asking the floor guy WHO WAS A GREAT HELP. To get me a price, he was unable to determine. So he got a manager, at the end of all of this I learned her name same Sarah or Sandy Cooper. At any rate she search for the jacket in a hand-held gadget and approximately 30 to 40 minutes later she is still trying to price this item. Of course I waited as I was really interested in it. I ask her since I've waited so long and it's likely been clearance at some point let's just go with a reasonable price for the item. She stated that a reasonable price was $65.00 because there was no Adidas jacket, sale or not that was below $65.00. I said so you are going to set a rate that high based upon nothing. She responded, it is something and that is a fact that the price is no lower and will not be sold for any lower. To that I said I am not interested, thanks for taking up all my time to set a price that you are determining randomly and without any thought to me waiting almost an hour. I walked off, but I wanted to prove a point so I went to your website from my phone "something she could have accomplished herself", and wouldn't you know it - the jacket was on your website and listed at $50.00. At this point I went back to her and showed her that she was wrong with her assumption of $65.00 and that to set a price like that based upon nothing was flat wrong. Another employee, who like her - wasn't much for smiling or customer service said, well we will give 10% off. I purchased the jacket but express my unhappiness with their service and asked to speak with a manager in which she replied he is not here. She did however provide his phone number 3146491400 and said his name is James and I can call him tomorrow. Well I left, a bit disappointed and the more I thought about it and how I was treated the less I wanted to call James the next morning as he may also give no consideration to my plight since these are of course his immediate subordinates. So with that said, instead of calling James - I elected to contact you directly in hopes that this reaches someone who cares. Someone that cares if a customer would stand for almost an hour for an item to only be forced to find it on his personal phone. I guess the 10% off was to make up for the standing and waiting for nothing. At any rate it does not satisfy the fact that it was only offered after I pointed it out to a manager who was SET to charge me $15.00 more than the jacket sells for with NO MERIT to do so. I was appalled. Truth be known I loved the jacket, wanted it. But the more I thought about how I was treated, with the exception of the floor guy - it was almost like I was bothering these individuals. In closing I most certainly hopes this comment reaches James, his supervisor, and his supervisor's manager as well. I found their actions to be pitiful at best. Only the floor guy keeps me from believing that this is how horrible people are treated when asking questions or in need of assistance in the store. No one in a position above him on that day, represented your store in a manner that I believe Dick's Sporting Goods would like their customers to be treated. I am returning the item tomorrow. Hopefully this will reach someone who cares. Thanks for your time.


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