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My son and I went into your store in Champaign,IL over all the store was nice and very clean and the floor associates were very helpful. But when we went to the register a young lady her name was Becky, she was up front. Never once did she great us, she didn't let us know her register was open, when went to her register she was very rude to my 4 year old son. He had a gift card that he wanted to use and she was not very patient with him. Then my mom purchased some headphones and she was asking Becky if she had a savers card and Becky screamed at my mom twice is she wanted a service plan!!! It was very uncalled for and I finally had to raise my voice to let her know that she doesn't want a service plan!! I have never experienced such rude and unprofessional service before at your stores. I will never return to this store and never purchase again at Toy R Us if this kind of unprofessional conduct continues!!!


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