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I have never NEVER had a call picked up when on hold with these people.
8/1/16, 12:04pm : talked to customer service rep per instructions provided here. She recommended "callback", would be within hour. I had errands so I gave cell #. Callback was immediate. Since they caught me at home, I asked " Stephen" if he could call me right back at landline, "sure". Ten minutes later, callback on cell again. "Randy" said he would call me right back on landline. 13 minutes have passed. These people owe me for several hours of wasted time.


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