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Phone overheated I talked to a rep at customer service. She said to send the phone in to be looked at bc this is a manufacturer defect. Three days later I get a bill for 182 due for repairs. This phone melted my charger cord so I was sure it couldn't be fixed. Notes on ticket says software upgrade to OS was needed, as though the rep I spoke with made no notes about the overheating. I called and said for them to send my phone back and get a call the following day from the repair guy about payment. Doesn't anyone read or make notes when you call? I mean for such a big company, the customer service is horrible. More than a week without my phone now. Thanks a lot. Very unhappy


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