Flag Norwegian Cruise Line Customer Service Review

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My wife and I recently cruisediscovered to Bermuda on the Dawn. Left boston on 6/17/16. Weven travel with a large group. We have traveled on NFL many times. Most of us are Gold or Platinum members.

We were very disappointed on this cruise. It was very hard to get a drink. The service was not as good as other cruises. You removed the pearly king and replaced it with a wine bar. This was disappointing because we always enjoyed the atmosphere there. It was a meeting place for us as well as a fun time. We enjoyed the karaoke and the staff. Boston is a pub/bar town, not a wine place. I walked through the wine bar every day and never saw more than six people there.

Also a world about the cigar room. There is not enough ventilation so the smoke comes out into the Catsby lounge. The doors should not enter intoa public areas. Also you make the bar staff go in there for the bar supplies and to wait on customersome. We all know how bad second hand smoke is, so whyso why would you put your staff in harms way.

In closing I would like to add that this may be our last cruise to Bermuda for a while, as we were all dissatisfied with the service.

Thank you


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