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i HAD A DIFFICULT PROBLEM. My HP 5740 printer was not accepting the print cartridge that I had purchased when I bought the printer from Best Buy. It later turned out that Best Buy personnel had given me the wrong cartridges to buy #63 instead of #62. I tried to talk to HP about the problem I was having, but there was no number to call, I called Best Buy and they said to bring the printer in and perhaps they could get HP to authorize a replacement. After the person at the Service Desk could not help me (could not even give me a number to call at HP), the manager on duty came up. He was not helpful at all. He essentially said it was my problem, and they would not try to help me. By then, I was really upset. Finally, I left and on an impulse drove into Office Max. The person at Office Max looked at my printer, checked it, and then noticed that the cartridges Best Buy had sold me were the wrong ones. They sold me #63 and the machine wanted #62. The Office Max person put in the two #62 cartridges, and everything worked. This message is to let Kevin, the manager, know that I did get the problem resolved (a problem that was caused by Best Buy). I was very annoyed by the time I talked to Kevin, so I understand his behavior, but he might get some training on how to deal with such problems.


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