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I purchased a Samsung Galaxy s6 a few months ago and have had issues with overheating, freezes in the system(apps., camera), and button sticking. I've taken it in multiple times and because of small issues such as not having the account holder with me they've given me the run around...fine, but while I was in the store my screen OVER HEATED AND CRACKED in my hand. Everyone in Verizon seen it and the manager as well as assistant made note of it and said they'd send it in along with my problematic and now broken phone. Samsungs tech support failed to give them a "tech ticket" and they also failed to send in the notes so Samsung sent back my phone not only with the existing problems that were not my fault but now my phone will not charge. The last thing I want from Samsung is free product, but if there's any possible way you can just take this crappy phone back so I don't have to keep paying on a piece of your junk and I could take my money else where that would be greatly appreciated.


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