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I have had a Bernina 830 B for two years, beautiful machine until: Last fall the bobbin assembly broke, spent alot of money on shipping to Bernina for repair after local repairman contacted them and found out this is a problem (Bernina has known about this for years) with this model. Since it's return in late November it has been back to the shop 6 times - the new bobbin assembly eats thread and jams it up horribly while in embroidery mode. 6 visits in less than 5 months.... Now it sits in the repair shop, the repairman has emailed Bernina for advice and who knows when I will get it back or if it will work right for more than a few hours when I do get it back. My thought is that this is an ongoing problem with the model and Bernina needs to fix it (for real this time)at no cost to me or replace it at no cost to me. BERNINA NEEDS TO MAKE THIS RIGHT FOR ALL OF US who have paid such a high price for this lemon machine. There is apparently no one at Bernina to talk to. They don't even offer adjudication!! Packing this huge machine in for repairs ever 3 weeks is quite inconvenient. Living without a sewing machine is a horrible option, they don't even offer loaners. Problem still not resolved. Local dealer knowledgeable and friendly, but big Bernina apparently doesn't need us customers just their dealers? Unfortunately, I have no one at Bernina to work this out with. If they don't make this right soon I will be on YouTube destroying this hunk of garbage with a few choice words their potential customers will hear.


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