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this is an email I recently sent to the people who do you basketball hoop installations--Dear Sir, I'm writing to point out that Dick's may want to consider getting a better company to represent them in their basketball hoop installations. After purchasing my outdoor basket ball hoop, I submitted my form to start the construction process 13 days ago and was told it could take as long as a week to get utilities to come and mark my property (which is not true, it usually averages about 2-3 days) and, once marked, work would be scheduled immediately. After a week, I call the help number listed and was told the request for utility markings form was submitted and was working and I should be hearing from them immediately.
I called today, a week later, and was informed the information had not been submitted yet, that I was correct in that it usually only takes 3 days for utilities, and that the paper work would be submitted today.
DIck's is well known for its "good" customer experience and this kind of treatment from a subcontractor is not going to help when social media comments start discussing the poor performance and reliability of their installations for outdoor sporting equipment.
Respectfully (but mad), Matt


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