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We received a past due on our bill this month. That card is in my name and I have never been late with a payment EVER! Because my husband returned an item that was the single item on our Home Depot bill and made a purchase at the same we were charged a late payment fee. The bill was for 14.97 and it was for four tiles that we returned and purchased two plants.

Our next bill stated we owed Home DEPOT a late fee payment. I was told today that if I go down to Home Depot and make a payment that they will drop the late fee charge. I want the whole thing dropped, we were not late. We look forward to hearing from you. I really like Home Depot best but Lowes is not as close as your store but well within a 15 to 20 minute drive. We paid the entire amount on our Home Depot bill the same day we charged 2 plantsthat were for a family member's funeral. That was about three weeks ago. Yesterday we received a past due notice from your company. We made a purchase of the two again to have the late fee taken off. WE WERE NOT LATE.

Maybe you do not understand, we love Home Depot but do not have to shop there, Lowes is just around the corner and they have always been very respectful and now seems more understanding than Home Depot.

We own 4 houses in Greensboro and 3 beach houses, we have done a lot of business in the past with your company. We like your store but Lowes is now looking GREAT.

Maybe someone from your home office should do a little Under Cover Boss.

We are off to Home Depot to pay the 14.97 bill and to Lowes to do the paint shopping.

Hope you listen to what I feel is terrible customer service. Maybe Home Depot does not really care about their customers.....but you will one day IF not today.


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