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MY NAME IS SEAN BENDER . I BEEN WITH YOUR BANK WELL OVER 10YRS. RECENTLY HAD PROBLEMS WITH CUSTOMER AT BRANCH, JUST TRYING TO GET SEVICE, REPORTED TO YOU ON 3/22/26. THEN TODAY ON 3/25/16. I WAS TRYING TO GET REVERSAL,ONE TIME COUTESY ON MY ACCT. I HAD BEEN RELIEING ON YOUR MOBILE SYSTEM FOR A CHECK THAT I paid to macy to come thru the bank. As of last night 3/24/16 check didn't hit the bank, used card on other things (like I always do) check comes thru, and over draft the account. No indication to me about the check posting or pending until this morning 3/25/16 with over draft fees attached. Talk to a customer service rep for serval minutes (sorry didnt get her name) trying to figure out what happen and how,and why service charged was applied. She tried to reverse charge but it would go through. She explained she didn't know why because I had not had a courtsey reversal on the acct. She was patient and very attentive to my concerns from the begining to the end of are conversations. I asked to speak with superviser Jeana McGrew,supervisor she listened as well but refused to reverse my servuce charge. Stating that they only do that for fraud. Is this true, when did it come down to this!

you all don't care about your customers any more. Are you just going after the money and that's it! I would like to think that I was a valued customer and I could come to you concerns and leave satisfied. Not as the media portray you as big banks who don't care. The $35 dollars is not a lot of money to you all, I am sure you have done bigger favors for people with money. I would like to think i was important too. I have two accounts one with you, and another with another bank. I use yours the most. All I am asking is for a break, $35 is not going to break the bank!


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