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I tried for several hours to reach someone in customer service, and finally gave up. I bought a back massager QRM 400H 2907 a few years ago, and about a year ago tried it and it just didn't work. So I bought a cheap massage cushion for about 25 bucks. It was worth about 25 cents. So I returned it and got credit; then I bought a dual cushion shiatsu MCS 370H. It's Ok. I called to tell a representative that I didn't want to throw away the QRM 400H, but would be willing to send it back at my expense, so maybe HoMedics could fix it and someone could use it.
Unfortunately nobody will answer the telephone. After a few hours of listening to the most boring music on earth, I gave up and Homedics is now on my list as a rotten company regarding customer service. I'll just throw the massager away.


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