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I Had purchased a Brigadier on 12/26/2015 that was defective. The mic and speaker phone are not working properly, the person receiving the call can not hear what I am saying and on speaker phone it has a bad echo on the receiving end. I returned the phone to your tech department (RMA #: 0116-024082). To which I paid for shipping. When it was returned to me the problem was not resolved. On Feb 5th I emailed kyocera tech support I received an email stating I would be contacted in one business day. I was contacted on Feb. 9th by Ruben,Technical Support Specialist Kyocera Communications Inc. IP number: 172.79.43.126. I was told that they needed my full address to process a email for a new RMA for me. I had sent it twice with no response. On Feb 11th or 12th I contacted Tech support Via the Chat once again speaking with a Ruben. My information was taken again and i was told I should receive information on my phone getting picked up in 24 hour or so. I have not received anything from a shipping company or from Kyocera.


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