Flag Carnival Cruises Customer Service Review

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Hello, My husband and I recently booked a cruise with Carnival along with our 12 family members.
We have 5 cabins reserved under Stockman and DeMarco. The Miracle leaving Dec 17th from LA.

This group was on the Carnival Dream back in Dec 2014 and unfortunately had to write a complaint as a few of us were verbally assaulted by one of your wait staff and swore that we would never sail with Carnival again.
After many discussions we decided to give Carnival another try and went ahead and booked another one. One of our Conf#'s is 9C7NZ4.
Today, I received via USPS a flyer that states "WELCOME to the INNER CIRCLE" for my VIFP #35940694. I immediately called Carnival and inquired as to if I would be able to utilize this on our up coming cruise. I spoke with someone by the name of DENNIS who was so rude that I had to end the conversation.
I have to be honest, I am contemplating CANCELLING the up coming cruise. Not because the promotion is not allowed for the dates that we are sailing but because of his rudeness. He acted as if he was bothered by taking the call and talked down to me.
Is being rude customary of Carnival? I really hope not.
I will be sitting down with the other family members within the next few days to discuss the possibility of moving this cruise to another cruise line.
Please understand that it is not my intention to get any special perks or special treatment. I am just hoping to raise awareness to your management so that Carnival does not lose more customers.

Thank you so much for your attention in this matter.


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