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Last June, I purchased the Little Tikes Crashing Waves Waterslide. The kids really enjoyed the waterslide until we stored it away for the winter, per the instructions. I went to set up the slide on May 30th. to get it ready for the summer. I was also bringing this to my son's school and sent out a mailing telling the parents I will bring up the slide for the school's party. The slide did inflate but it did not inflate all the way and it was very soft. We found the material was frayed and the seams split and the air was leaking. I called the Little Tikes number, 1-800-321-0183 and talked with Ashley and Verique and was told a supervisor would call me back......Never heard from anyone from your company. Then I found another number 818-894-2525. Left a message with Erica, she NEVER called me back either. Finally, I talked with Michael on Wednesday, he seemed to be helpful, asked me to fax the receipt, then he called me later to tell me there was nothing we that could be done, it has been over 90 days. I explained I pay almost $400.00 for this item, I was hoping Little Tikes would do the right thing and replace this item....I also explained that I did sent out an email to all the parents, about 300, giving an update on the waterslide, I received about 5-6 emails from parents stating their waterslide is fine and have had their for about 2-3 years. Many parents were just asking for updates, on what was being done. I was hoping to give everyone good news and that Little Tikes stands behind their products. Sadly, Micheal told me there was nothing that could be done and that Little Tikes does not stand behind their products. Please tell something can be done. I have to give an update to the parents. I know I had use of this product for 1 year, I will be happy to just have this slide replaced with one of lesser value. I realize you have a 90 warranty on this product.
Thank you
Milissa radziewicz


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