Flag Hampton Inn Customer Service Review

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On Saturday Dec. 19 we called the Hampton in Dumfries Virginia from New Jersey for a reservation. The young lady on the phone was very nice. We explained that we were about 2 hrs away and needed a room with two beds as we are handicapped. She told us there were plenty of rooms and an elevator would second floor be alright.Told her yes. Arrived about 7 PM only room available one bed third floor. I asked her what happened to our room second floor? I explained the one bed was not acceptable. She left for about 5 minutes came back with I assume a male manager.He yelled in my face DO YOU HAVE A RESERVATION? I said yes. He said NO YOU DO NOT. We did not have a great conversation after that. All I can say is this manager is in the wrong profession. No people skills,no personality,nothing.Never had a bad experience at a Hampton before. My wife and I like the Hampton Inns.


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