Flag Carnival Cruises Customer Service Review

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Just returned from Carnival cruise on the Dream. Very unhappy! Boarding was very difficult (compared to

Florida ports. What a nerve charging $20 extra for a decent steak during regular dining. This was our 13th cruise, 8 or 9 with Carnival, and we have always had good food available each day. Choosing to go to an additional cost restaurant is fine, but expect better in regular dining. VERY unhappy with the Casino.

Spend more than the average. Had enough points for free drinks by second day, but was not informed of this perk until the 5th day!!!!! Have in the past ALWAYS received at least one bottle of complimentary wine. While others did, we did not! Just not what wse have come to expect from Carnival. Sailing again early February, HOPE for better. Would like to know where we stand with regard to premium status


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