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I ordered a book online for my son on March 16, 2009 and I accidentally ordered the wrong one. I called before it was shipped to request that they change the order to the next book in the series but customer service told me there was nothing they could do, I had to wait until the book arrived and then send it back and they would return my money and I would have to order the correct book.

The book was returned the same day it was received. Today is May 29, 2009 and my money has yet to be refunded to me, and my son's reward for his 100% grade on his report card was last semester, and he has since gotten another report card with no 100%.

Thanks a lot, Borders.


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