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After explaining that I did not order a monthly monitoring membership I was told that I did, when I asked for something to be sent proving this, I was told it could not be done, but that they would provide me with a cancellation number. I was still never told where that number goes, how do I even use the number in case my credit card was charged again without my permission. When I requested they back off charges that they could not or would provide proof of purchase I was then given a fax number to request receipts and to submit a formal dispute of charges. Experian you had one job, make me the customer happy, which you have failed at!


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