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Since the upgrade my grand kids can not play. It is sluggish and frankly cannot play any games because of the freezing.They get frustrated and start to cry. I tried cleaning my cookies and also cleaning the disc but this does not still help. My grand kids had no trouble before you changed everything. This website is great when I am babysitting and is working. I even purchased the Delux years ago. My renewal is coming up and I am thinking of dropping it if you don't fix the problem. I am paying for something the children can't use. We try everyday to see if technical support has fix it. Please let med know if there i something I can do?


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