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Went to pick up two laptops ordered online in store this afternoon and was told that they had just come in and still needed the anti virus software installed after I had recieved a confirmation they were ready. My salesperson said it would take about an hour to have them ready so I ran some other errands in the mean time. Went back and received the worst customer service from Marion who told me they had just come in and of course they wouldn't be ready yet. She didn't bother to even ask who I had talked to earlier or who my salesperson was. Just completely blew me off. Went home and had a message that the laptops were ready to be picked up. Location: Haggerty Rd. Walled Lake, MI. Heaven help anyone who has to deal with her. I work in retail and know what good customer service is. I was not being unreasonable, just an inconvenience to her.


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