Staples customer service

Quickly locate Staples technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Staples page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English

      Hang on the line without pressing any options and you will be automatically transferred to a person.
  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
  • Description:
    • This line can only assist with orders. Assistance with Staples Credit Cards, Rewards, Rebates, or warranties are separate numbers. You can request a transfer to these departments though.

User Reviews

Posted by Anonymous

On Saturday, 12 April, I came to your Jefferson Rd. store in Henrietta for the express purpose of purchasing a desk chair. Several comments regarding my visit:
Very few if any of the demonstration models worked.
While searching for an associate for some questions, one was located conversing with another associate who just walked away from offering any assistance with the discussion.
When the first associate realized she did not know the answers, she summoned the other employee who almost begrudgingly did come to the chair location but again did not seem
to know much more or really cared if he did.
Finally we just left and the comments of indifference with the employees was a matter of discussion Certainly very untypical of what Staples should be. I am certain Staples lost three previous customers.
And oh yes. We went to a competitor with a 110% different attitude to the customer and purchased a chair,

Posted by Anonymous

Too whom this may concern. Your staples store in langhorn has the worst service and answer calls around. I anyone would like to call me back so I could get too the bottom of this problem. It would be great. Thank you. Walter. D McClure. Phone # 215 -945-9081.

Posted by Rita

Jeff Phillips is the man. He is a great tech and a valuable asset to your Collegeville Store. He listens, answers my questions and fixed my computer problems.

I live closer to your East Norton and Montgomeryville stores but they don't have Jeff. I will drive further so Jeff can fix on my computer problems.

He sold me on your "Peace of Mind" program and I am so grateful he did.

Posted by Anonymous

Henry Stern. Brought in my Dell Laptop for repair. After almost 2 month of waiting still no results. even after I have paid $369.99 in advance. Not knowing of who gets to read this I wont go into the whole story. Manager of the store here in Ocala is very un-cooperate and so far has been able to string me along for the last six weeks.

Don Zenn

General Manager

Please help.

Henry Stern

Please put this issue on urgent.

Would like to enjoy it in this lifetime.

I was born in 1928. Thank you, to whoever you are. Henry Stern.

Posted by Anonymous

I had to write about a wonderful employee at the Oakland, NJ store. Her name is Lauren and she works as a Copy and Print Associate. All I can say is any company would be lucky to have Lauren working for them. She was so helpful, and so positive, going above and beyond. She would be great to clone as we need more people like Lauren. Made my copying job so much easier with her there, and even fun, as she has a winning and upbeat personality. Love the Oakland Staples!

Customer Service Ratings

Based on 266 votes.


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Staples customer service news

Staples to close up to 225 stores

The company said some of the impending cuts would come from “labor optimization” as well as “marketing, sales force and customer service.” Same-store sales — which strips volatility from the equation by factoring in only the performance of stores open ...

Staples to close up to 225 stores; February retail sales mixed

The company said some of the impending cuts would come from “labor optimization” as well as “marketing, sales force and customer service.” Same-store sales – which strips volatility from the equation by factoring in only the performance of stores open ...

Hurt By Amazon, Staples Is Near Death

The savings are expected to come from supply chain, retail store closures and labor optimization, non-product related costs, IT hardware and services, marketing, sales force, and customer service, it said. Staples said that it expects sales in the ...

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