Staples customer service

Quickly locate Staples technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Staples page at any time.

Customer Service

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  • How to reach a live person:
    • Press 1 for English

      Hang on the line without pressing any options and you will be automatically transferred to a person.
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This line can only assist with orders. Assistance with Staples Credit Cards, Rewards, Rebates, or warranties are separate numbers. You can request a transfer to these departments though.

User Reviews

Posted by Anonymous

waiting in line on the phone for customer service. timer on phone shows 40 minutes waiting. still no one picks up. horror of customer service

Posted by Anonymous

I would like to compliment your clerks/techs. they are always pleasant and helpful and knowledgeable. Your tech people are always so good to one who doesn't really know what she (I) is doing, and can fix all my problems and answer my questions. I would especially like to bring to your attention Lisa Ragueneau, supervisor. She can tell when I am wondering around that I need some help. I valaue her recommendations and appreciate her experience and knowledge, as well, of course, her vaery pleasant manner.

Posted by Anonymous

Brought print to be dry-mounted. Worker not qualified for this task. Glue all over print face and bubbles all over. Wasn't charged for dry-mount, but what good is this print to me now. New print on e-bay is $35.00 with shipping. Manager should have offered to replace. Now I'll be out for another print for Staples error.

Posted by Anonymous

Hi- Staff was great and helpful at store # 0090. However, I was sent to get my Mom her printer ink to use the coupon by its expiration date only to find out it was an online coupon; Very annoying and purchased item because I was there and it was needed but left store beyond disgruntled. I got home and wanted to vent so looked for contact info and on the receipt another coupon, but for use in store only! Really- and no profanity can be used? The creative marketing ploy is sending me to your competition.

Posted by Anonymous

On Saturday, 12 April, I came to your Jefferson Rd. store in Henrietta for the express purpose of purchasing a desk chair. Several comments regarding my visit:
Very few if any of the demonstration models worked.
While searching for an associate for some questions, one was located conversing with another associate who just walked away from offering any assistance with the discussion.
When the first associate realized she did not know the answers, she summoned the other employee who almost begrudgingly did come to the chair location but again did not seem
to know much more or really cared if he did.
Finally we just left and the comments of indifference with the employees was a matter of discussion Certainly very untypical of what Staples should be. I am certain Staples lost three previous customers.
And oh yes. We went to a competitor with a 110% different attitude to the customer and purchased a chair,

Customer Service Ratings

Based on 266 votes.


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Staples customer service news

Staples to close up to 225 stores

The company said some of the impending cuts would come from “labor optimization” as well as “marketing, sales force and customer service.” Same-store sales — which strips volatility from the equation by factoring in only the performance of stores open ...

Why store closings could be good for Staples, RadioShack

“Brands will lose the customer service-oriented association and it will be replaced with convenience,” LaMotte says. “This will have negative effects on the brand loyalty that comes directly from face-to-face interactions.” But that said, “streamlining ...

Postal union sees Staples pilot program as move toward privatization

Allowing Staples retail stores to handle Postal Service products will degrade the integrity of USPS customer service and move the agency toward privatization, charges the American Postal Workers Union. USPS launched more than 80 retail postal centers ...

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