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I visited the Jacksonville, IL, store yesterday and was pleasantly surprised by a young employee named Javonn Gardner. I had looked around the store for an item and couldn't find it. Javonn asked if he could help me, and he surely did! When I explained my issue, he spent the next 15 minutes looking at various options, got on the store computer looking for items, and then took me back to an item I had already seen and explained how it would work. Ah-ha! He was absolutely correct. His helpfulness, concern and mostly patience with my being somewhat techno-challenged was exemplary. He should be commended for doing a great job and being so customer-oriented.


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