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Terrible return policy. I've had my Tivo for 4 months. My Tivo has gone out on a regular basis. I get a grey screen with a message "Searching for Signal". Usually I have to reset the system (which is a very slow process) the picture usually comes back after that. Well yesterday it didn't. I called Customer Service they said that it was a software problem they were trying to fix but they did not know when the issue would be resolved. My only option is to send it back losing all my saved programs. If that is not enough I have to buy a new Tivo unit then send mine back for a refund or Send my Unit in first and wait for Tivo to send me a new unit.


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