TiVo customer service

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Customer Support

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Phone: 877-367-8486

  • How to reach a live person:
    • Press 4
  • Hours of Operation:
    • 6am - 9pm PST, 7 days a week
  • Email:
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  • Description:
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User Reviews

15
Dec

Posted by Anonymous


on 12/15/17 at 4:08PM

Infuriating that technical support and customer service are in the Phillipines during normal business hours. If you ask where they are located, they say they aren't allowed to say. Unacceptable. Connections are awful. Privacy is an issue. I bought my products in the US from a US company and I live here. Customer service/technical support should be here, at least during normal business hours.

02
Aug

Posted by Anonymous


on 8/2/17 at 4:04PM

Horrendous customer service. I placed an order for nearly $1,000 of equipment and paid for overnight shipping. I called the customer support number and was on hold for 15 minutes. Used the 'chat' and wasted 20 minutes with a person who kept asking for my customer information and finally told me that I need to call customer support. Called back and I have not been on hold for an additional 20 minutes. If they care this little about customers in the

12
Nov

Posted by Eric


on 11/12/14 at 5:48AM

With out a telephone line to suuupport itsimpossile ( or it just feels that way.)there is obviously a second problem that resulted from the first problem reported and so cold corrected this past week. I have no call how I'm supposed to get a hold of you without such a number except for going through sales and that's a loss and knowledge to sales because they are now asking if your secretary receptionist. There is a serious need to be able to get to tech-support quality tech-support at other times then during normal business hours. Television doesn't shut down at 5 o'clock in evening. Nor do people who watch television watch it till 5 o'clock in evening.please have someone from tech-support get back to me as soon as possible 215-245-1404 thank you for your help in advance.

In the event you cannot reach me by my normal landline you can reach me by cell phone at .again thank you for your cooperation.

10
Oct

Posted by Michel


on 10/10/14 at 8:54AM

Having been a Tivo customer since the beginning of Tivo, I called customer service to find out what the best new machine would be for my needs. I spent an hour on the phone choosing, reworking my subscription etc.

I chose to spend $185 to purchase the newest Tivo Roamio so I could watch Amazon Prime and Netflix through the Tivo DVR. I have been a happy and proud champion of Tivo from the beginning I was very excited to receive the machine.

When I got it I called Tivo to have them help me with setup since I have Direct TV. After all that I was told Tivo Roamio is NOT COMPATIBLE with Direct TV!!!! WHAT?!??!?!

The new Tivo machines are only cable compatible.

This is incredible disturbing.

If I want to see Netflix or Amazon Prime on my TV I have to give up Tivo entirely and use the lame Direct TV DVR (which I hate).

So in effect Tivo is forcing me to NOT be a Tivo customer!

This is the lamest most non user friendly thing I have ever encountered. From a company that until today I would have touted as one of the best for customer service and product.

I am SO disappointed and shocked and the ease with which Tivo is willing to lose customers. And by the way Direct TV and Tivo used to be partners.

I can't imagine what this is about but it is really stupid and is incredible bad business. To blatantly say out loud that you don't care about an entire group of loyal customers is a slap in the face that does not feel good.

31
May

Posted by Charles


on 5/31/14 at 3:04PM

customer service rep (cs) was excellent. i called with a question about why amazon prime wasn't available from a tivo network channel (as is netflix, amazon instant video, hulu plus, etc.). the csr explained that it wasn't currently supported. i would like to see it added as i do not want to pay for videos that i can get for free from another device (like sony blue ray player with wifi or hardwire cat 5 connection). thanks...

View all 12 TiVo customer service reviews »
Customer Service Ratings

Based on 255 votes.

2.8

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TiVo customer service news
Tivo's Done With Hardware

Completing a transition years in the making, Tivo has announced that it will now outsource the hardware portion of its retail DVR business. The set-top pioneer said in its latest quarterly earnings report that it has signed an agreement with a major ...

TiVo's new DVR for cord-cutters still charges monthly fee

TiVo, the company that popularized the DVR starting back in 1999, has a new unit aimed at cord-cutters who watch TV with an antenna. But unlike Amazon's new, lower priced Recast DVR, the Bolt OTA DVR still charges a monthly fee for service. The fee for ...

Tivo Strategic Review Continues

SAN JOSE, Calif. -- TiVo Corporation (NASDAQ: TIVO) today reported financial results for the first quarter ended March 31, 2018. “TiVo had a solid Q1 and made progress on the strategic objectives we laid out last quarter,” said Enrique Rodriguez ...

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