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I sent my laptop in for a standard repair covered under the manufacturers warranty. The hinge on my lenovo Y50-70 touch was cracked. So, after great difficulty getting fedex to accept the shipping label lenovo sent me I finally got it sent off to lenovo. A repair which they told me would take two weeks at most. Well one thing led to another and guess what, Their repair depot or whatever ran out of the part needed to repair my laptop. This was completely unacceptable. So after about an hour and a half on the phone with your customer service my case was escalated on the 5th of august. Wonderful i thought, now I can finally get this fixed. My Case manager sent me the specs of a replacement laptop. I agreed to the replacement on the 5th, which on that very day i got an email from my case manager that said please give it 1 business day to be processed through our systems. Understandable. I could wait that one business day. Then afterwards it said to allow 3-5 business days for shipping. Also very understandable and completely reasonable. So last week on the 12th i called and emailed my case manager again asking her what was going on. She told me she would need another day to figure out what is going on. Again I just said okay and waited for the next day. I called her again the next day and she told me apparently the warehouse that my new laptop was going to be sent from has ran out of stock of this model and that she sent a letter/email to another warehouse or something and that it should ship out soon and that she would call me the following day Friday the 14th. I called her all day friday and it instantly went to voicemail every single time. Over the weekend I have had a lot of time to think about all of this "Very Good" customer service and I have come to the conclusion that lenovo has no idea of what they have in stock, If they tell you they have your part needed for a repair, it wont be there unless your actually paying money for it. If your manufacturers warranty is what is covering it, it will get done when they get to it. Same goes for replacements. Oh and I just called my case manager again and guess what? Straight to voicemail. So if your thinking lenovo is the brand for you, you might want to give it another thought.


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