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Some of the complaints on here are obviously from the same person. I'm sure many people have had real issues, but the dishonesty clearly ruins the credibility of legitimate complaints. I just had my eight month old delonghi espresso machine, that I purchased on amazon, replaced under warranty in short order. Didnt even have to pay to send the broken unit back. They simply had me cut the cord off and send it in a larger envelope. A few days later I received an email from a very courteous person named Nathan saying a new unit would arrive in 5-7 working days. Four days later I had a new machine. Just thought I'd share my experience since most people never post a comment when things go smoothly. I remember seeing this page when I was originally considering buying a delonghi machine and I'm glad I could see through the fake complaints  because delonghi has been very attentive and accommodating to me. I'm not affiliated with them in any way.

Thanks, C.L.


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