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To whom it may concern, And based on the poor service i recived in store #0907 in west long branch n.j. from store manager Steve Dockhammer it seems that no won is concerned or cares at all. I was a customer for 15 years and spent about 3000.00 to 5000.00 a month until today.From here on in i will be spending my money at lowes. All because of a mistake made by a home depot employee at the return desk put my returns on store credit instead of back on my credit card and instead of making her redo the transaction i allowed it.So now when i went to make a simple return somehow i was placed on a suspended list and told i could not return a defective item and that i would have to contact some outside company called retail equasion . When i explained to the store manager above he acted like i was some kind of criminal when i was actually a loyal customer. I've seen people return garbage like used garage sale signs or worse. Sometimes there are people selling store credit cards in the store isles witch i have reported more then once. i think instead of making it harder for good paying loyal customers to make returns you should try to stop the real criminals. So from here on in i will no longer do business with home depot and i will tell my very large customer base to purchase all there material elsewhere.
Since I'm sure no won cares i doubt anything will be done about it. I would recommend to anybody who reads this to not purchase anything from home depot because they don't stand behind there products and they hide behind some outside company when there is a problem


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