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I would like to recognize agent Kacey Zwier for her outstanding customer service. We were cancelled on the first of 3 flights to Bari Italy with my husband and two children and she went out of her way to help us to reschedule. Other agents took short cuts and told us nothing could be fine but she made it happen for us and another young girl traveling alone.
The young girl didn't have anyway of getting in touch with her driver to pick her up and was worried!!
Thank you Kacey. Hopefully she gets some recognition.


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